Privacy Policy

Privacy Policy and Notice of Privacy Practices

Effective Date: August 1, 2017

Last Updated: July 28, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED, HOW YOU CAN ACCESS THAT INFORMATION, AND HOW OTHER PERSONAL INFORMATION MAY BE COLLECTED AND USED.

PLEASE REVIEW THIS NOTICE CAREFULLY.

This Privacy Policy and Notice of Privacy Practices applies to Warsaw Chiropractic & Wellness Center and describes how we may collect, use, disclose, and protect your personal information and protected health information.

Protected health information, also called “PHI,” includes health information that identifies you or could reasonably be used to identify you.

This Notice applies to protected health information contained in health records maintained by our office.

Warsaw Chiropractic & Wellness Center:

a. Is required by law to maintain the privacy and security of your protected health information.

b. Is required to provide you with this Notice of our legal duties and privacy practices concerning your protected health information.

c. Is required to follow the terms of the Notice currently in effect.

d. Will notify you following a breach of your unsecured protected health information when notification is required by law.

e. Reserves the right to change the terms of this Notice at any time. Any revised Notice may apply to all health information we currently maintain and any information we receive in the future. Updated versions will be posted on this website and made available through our office.

Information Collected Through Our Website

When you visit our website or communicate with Warsaw Chiropractic & Wellness Center, we may collect information that you voluntarily provide, including:

• Your name
• Telephone number
• Email address
• Mailing address
• Appointment requests
• Questions or messages submitted through website forms
• Communication preferences
• Information you provide when opting in to receive text messages
• Other information you voluntarily submit to us

Our website may also collect certain technical information automatically, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website
• General website usage information

This technical information may be used to operate, maintain, secure, and improve our website and services.

Information submitted through our website should not be used for urgent or emergency medical needs. If you are experiencing a medical emergency, call 911 or seek immediate medical attention.

Information Protection

Warsaw Chiropractic & Wellness Center takes reasonable administrative, physical, and technical measures to protect personal information and protected health information from unauthorized access, use, alteration, loss, or disclosure.

No method of internet transmission, electronic storage, email communication, or text messaging is completely secure. Therefore, we cannot guarantee the absolute security of information transmitted electronically.

No Sale or Distribution of Mobile Opt-In Information

Warsaw Chiropractic & Wellness Center does not sell or rent your personal information.

Mobile phone numbers, SMS opt-in information, text messaging consent, and related communication preferences will not be sold, rented, shared, or distributed to third parties or affiliates for marketing or promotional purposes.

No mobile opt-in information will be shared with third parties or affiliates for marketing purposes.

We may share limited information with service providers that assist us with delivering text messages, appointment reminders, website services, or other communications. Information will be disclosed only as necessary for those providers to perform services on our behalf and subject to applicable privacy and confidentiality requirements.

Consent

Warsaw Chiropractic & Wellness Center may use or disclose your protected health information after obtaining valid consent or authorization from you when consent or authorization is required by law.

Your information may be used or disclosed for the following purposes.

Treatment

We may use your health information to make decisions regarding the provision, coordination, or management of your healthcare.

This may include:

• Evaluating your condition
• Diagnosing your condition
• Developing a treatment plan
• Providing chiropractic or wellness services
• Coordinating your care
• Consulting with another healthcare provider
• Referring you to another healthcare provider

It may be necessary to share your health information with another healthcare provider involved in your care.

Open Adjusting Rooms

Warsaw Chiropractic & Wellness Center may maintain an open adjusting environment to create a sense of warmth, family, healing, and education.

You may receive care in an open area where other individuals may see you or overhear general conversation. During adjustments, our providers and staff do not intentionally discuss private or sensitive health information.

When you need to discuss information of a personal or private nature, you may request to speak with a doctor or trained staff member in a closed, private examination room.

Payment

We may use or disclose information from your health record to obtain payment or reimbursement for services provided to you.

Information may be disclosed to:

• You
• Your health insurance carrier
• Another insurer
• A third-party payer
• A billing company
• A collection agency, when permitted by law

Payment activities may include:

• Determining insurance eligibility or coverage
• Precertification
• Prior authorization
• Submitting insurance claims
• Reviewing services for reimbursement
• Billing
• Claims management
• Collections
• Healthcare data processing

Healthcare Operations

We may use or disclose your protected health information for healthcare operations and the general administration of our Practice.

Healthcare operations may include:

• Quality assessment and improvement
• Staff training
• Business planning
• Practice development
• Improving methods of operation
• Compliance activities
• Credentialing
• Healthcare review activities
• Auditing
• Accounting
• Legal services
• General administrative functions

Appointment Reminders and Other Communications

Warsaw Chiropractic & Wellness Center may contact you to provide:

• Appointment confirmations
• Appointment reminders
• Missed-appointment notifications
• Scheduling or rescheduling information
• Office closure notices
• Treatment information
• Information about treatment alternatives
• Patient education
• Information about health-related benefits
• Information about services that may interest you
• Responses to questions or requests

We may communicate with you using:

a. Postcards or letters mailed to the address you provide.

b. Telephone calls to your home or mobile telephone number.

c. Voicemail or answering-machine messages.

d. Messages left with an individual who answers your telephone when reasonably appropriate.

e. Emails sent to the email address you provide.

f. Text messages sent to the mobile telephone number you provide.

You may request that we contact you using a specific method or at an alternative address or telephone number.

SMS Messaging Terms and Conditions

At Warsaw Chiropractic & Wellness Center, you may choose to opt in to receive SMS text message notifications.

By providing your mobile telephone number and opting in to receive text messages, you consent to receive SMS communications from Warsaw Chiropractic & Wellness Center.

Types of Text Messages

Messages may include:

• Appointment confirmations
• Appointment reminders
• Missed-appointment notices
• Scheduling and rescheduling updates
• Office-hour updates
• Office closure notifications
• Service-related communications
• Patient education
• Treatment-related information
• Information related to services provided by Warsaw Chiropractic & Wellness Center
• Responses to questions or requests you submit
• Other non-emergency communications related to your relationship with our office

Text messages should not be used for emergencies. If you are experiencing a medical emergency, call 911 or seek immediate medical attention.

Messaging Frequency

Messaging frequency varies depending on your appointments, scheduling activity, requests, communication preferences, and interactions with Warsaw Chiropractic & Wellness Center.

Message and Data Rates

Standard message and data rates may apply according to your wireless carrier and mobile service plan.

Warsaw Chiropractic & Wellness Center is not responsible for charges assessed by your wireless carrier.

Consent Is Voluntary

Your consent to receive SMS text messages is voluntary.

Consent to receive text messages is not a condition of:

• Receiving treatment
• Purchasing services
• Scheduling an appointment
• Becoming a patient
• Receiving care from Warsaw Chiropractic & Wellness Center

Opt-Out Instructions

You may opt out of receiving SMS text messages at any time by replying STOP to a text message from Warsaw Chiropractic & Wellness Center.

You may also opt out by contacting Warsaw Chiropractic & Wellness Center directly at 574-268-2727.

After submitting an opt-out request, you may receive one final text message confirming that you have been unsubscribed.

You will no longer receive SMS messages unless you later provide consent to opt in again.

Opting out of text messaging does not prevent Warsaw Chiropractic & Wellness Center from contacting you through other permitted communication methods when necessary for treatment, payment, healthcare operations, legal obligations, or other authorized purposes.

Help Information

For assistance with text messaging, reply HELP or OPTIONS to a text message from Warsaw Chiropractic & Wellness Center.

You may also contact us at:

Warsaw Chiropractic & Wellness Center

Phone: 574-268-2727

SMS Privacy and Security

Text messages may not be completely private or secure. Messages may be viewed by anyone with access to your mobile telephone, device, wireless account, or message notifications.

Please do not send highly sensitive medical, personal, insurance, payment, or financial information through an unsecured text message.

Information collected through SMS communications will be handled according to this Privacy Policy and applicable privacy laws.

Mobile phone numbers and SMS opt-in information will not be shared with third parties or affiliates for marketing or promotional purposes.

Uses and Disclosures That Do Not Require Your Authorization

There are certain circumstances in which Warsaw Chiropractic & Wellness Center may use or disclose your protected health information without first obtaining your consent or authorization.

De-Identified Information

We may use or disclose information that does not identify you and cannot reasonably be used to identify you.

Business Associates

We may disclose protected health information to a business associate that performs services for Warsaw Chiropractic & Wellness Center.

Business associates may include:

• Billing companies
• Information technology providers
• Electronic health record providers
• Data storage providers
• Legal or accounting professionals
• Text messaging or appointment reminder vendors
• Other companies that assist us in operating our Practice

When required by law, we obtain satisfactory written assurances that the business associate will appropriately safeguard your protected health information.

Personal Representatives

We may disclose your protected health information to a person who has legal authority to represent you in making decisions related to your healthcare.

Emergency Situations

We may use or disclose protected health information to provide or obtain emergency treatment for you.

When required, we will attempt to obtain your consent as soon as reasonably possible.

We may also disclose information to a public or private organization authorized to assist with disaster-relief efforts for the purpose of coordinating your care or notifying individuals responsible for your care.

Communication Barriers

If substantial communication barriers or an inability to communicate prevent us from obtaining your consent, we may provide care when, in our professional judgment, your consent can reasonably be inferred from the circumstances.

Public Health Activities

We may disclose your protected health information to a public health authority or other authorized organization for public health activities permitted or required by law.

These activities may include:

• Preventing or controlling disease
• Preventing injury or disability
• Reporting certain illnesses
• Reporting adverse reactions
• Reporting product defects
• Supporting public health investigations

Abuse, Neglect, or Domestic Violence

We may disclose your protected health information to an appropriate government authority when required or authorized by law regarding suspected abuse, neglect, or domestic violence.

When permitted by law, we may make such a disclosure when we believe it is necessary to prevent serious harm.

Health Oversight Activities

We may disclose your protected health information for legally authorized health oversight activities.

These activities may include:

• Audits
• Investigations
• Inspections
• Licensing activities
• Disciplinary actions
• Legal proceedings
• Government oversight of the healthcare system

Judicial and Administrative Proceedings

We may disclose your protected health information in response to:

• A court order
• An administrative order
• A subpoena
• A discovery request
• A warrant
• Other lawful legal processes

Any disclosure will be made in accordance with applicable legal requirements.

Law Enforcement Purposes

We may disclose your protected health information to a law enforcement official when permitted or required by law.

For example, information may be disclosed:

• In response to a lawful court order or subpoena
• To identify or locate a suspect, fugitive, witness, or missing person
• Regarding a suspected victim of a crime
• Regarding a death that may have resulted from criminal conduct
• Regarding criminal conduct occurring on our premises
• In response to an emergency involving suspected criminal activity

Coroners and Medical Examiners

We may disclose your protected health information to a coroner or medical examiner for purposes such as identifying a deceased person or determining a cause of death.

Funeral Directors

We may disclose protected health information to funeral directors as necessary for them to carry out their duties and as permitted by law.

Organ, Eye, or Tissue Donation

If you are an organ, eye, or tissue donor, we may disclose your protected health information to organizations involved in:

• Organ procurement
• Transplantation
• Tissue banking
• Donation coordination

Research

If Warsaw Chiropractic & Wellness Center participates in research activities, your protected health information may be used or disclosed only in accordance with applicable legal requirements.

Research involving protected health information may require:

• Your written authorization
• Approval from an institutional review board
• Approval from a privacy board
• Another legally permitted process

Averting a Serious Threat to Health or Safety

We may use or disclose your protected health information when we believe, in good faith, that the disclosure is necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public.

The information will be disclosed only to a person or organization reasonably able to prevent or lessen the threat.

Specialized Government Functions

We may disclose protected health information for specialized government functions permitted by law, including:

• Military activities
• Veterans’ activities
• National security activities
• Intelligence activities
• Protective services
• Correctional activities

Workers’ Compensation

We may disclose your protected health information as authorized or required by workers’ compensation laws or other similar programs.

National Security and Intelligence Activities

We may disclose your protected health information to authorized government officials for lawful national security and intelligence activities.

Military and Veterans

If you are a member or former member of the armed forces, we may disclose your protected health information as required by military command authorities or other applicable laws.

Individuals in Custody

If you are an inmate of a correctional institution or in the custody of a law enforcement official, we may disclose protected health information to the institution or official when permitted by law.

Family Members, Friends, and Others Involved in Your Care

Warsaw Chiropractic & Wellness Center may disclose protected health information that is directly relevant to your care or payment for your care to:

• A family member
• Another relative
• A close personal friend
• A caregiver
• A person identified by you
• Another person involved in your care or payment for your care

We may also use or disclose your protected health information to notify or assist in notifying a family member, personal representative, caregiver, or another person responsible for your care regarding:

• Your location
• Your general condition
• Your admission to or discharge from a healthcare facility
• Your death

When You Are Present

When you are present or otherwise available before the disclosure, we may disclose information when:

• You agree
• You have an opportunity to object and do not object
• We can reasonably infer from the circumstances, using professional judgment, that you do not object

When You Are Not Present

When you are not present or are unable to agree or object, we will use professional judgment to determine whether the disclosure is in your best interests.

We will disclose only the information directly relevant to the person’s involvement in your care or payment for your care.

Other Uses and Disclosures

Uses and disclosures of protected health information not described in this Notice will generally be made only with your written authorization.

Certain uses and disclosures may specifically require your written authorization, including some uses or disclosures involving:

• Psychotherapy notes
• Marketing
• The sale of protected health information

You may revoke a written authorization at any time by submitting a written revocation to Warsaw Chiropractic & Wellness Center.

A revocation will not affect actions already taken in reliance on your authorization.

Your Privacy Rights

You have certain rights regarding your health information.

Right to Request Restrictions

You may request restrictions on our use or disclosure of your protected health information for:

• Treatment
• Payment
• Healthcare operations
• Communications with individuals involved in your care
• Communications involving payment for your care

We are generally not required to agree to a requested restriction.

If we agree to a restriction, we will comply with it except:

• In an emergency
• When disclosing information directly to you
• When otherwise required or permitted by law

We will comply with a legally required restriction when you pay for a healthcare item or service in full, out of pocket, and request that the related information not be disclosed to a health plan for payment or healthcare operations purposes, unless disclosure is required by law.

Right to Request Confidential Communications

You have the right to request that we communicate with you regarding your health information using an alternative method or at an alternative location.

For example, you may request that we:

• Call a different telephone number
• Mail information to a different address
• Avoid leaving voicemail messages
• Contact you only through a specified method

We will accommodate reasonable requests.

You may be required to:

• Submit your request in writing
• Specify the alternative address or method
• Explain how payment will be handled, when applicable
• Pay a reasonable cost associated with the accommodation, when permitted by law

Right to Inspect and Obtain Copies

You have the right to inspect and obtain a copy of health information maintained in your designated record set, subject to limitations permitted by law.

Access may not include:

• Psychotherapy notes
• Information prepared in anticipation of or for use in a civil, criminal, or administrative proceeding
• Information that applicable law permits us to withhold

We may provide copies electronically or on paper, depending on the form requested and our capabilities.

We may charge a reasonable, cost-based fee for:

• Labor
• Supplies
• Postage
• Electronic media
• Preparing an agreed-upon summary or explanation

Right to Request an Amendment

You have the right to request an amendment to health information you believe is incorrect or incomplete.

Requests must:

• Be made in writing
• Be submitted to the Privacy Officer
• Explain why the information should be amended

We may deny a request in certain circumstances permitted by law, including when the information:

• Was not created by Warsaw Chiropractic & Wellness Center
• Is not part of the records maintained by us
• Is not available for inspection
• Is determined to be accurate and complete

If your request is denied, you may have the right to submit a written statement of disagreement.

Right to an Accounting of Disclosures

You have the right to request an accounting of certain disclosures of your protected health information.

An accounting generally does not include disclosures:

• Made for treatment, payment, or healthcare operations, except where otherwise required by law
• Made directly to you
• Made pursuant to your authorization
• Incidental to an otherwise permitted use or disclosure
• Made to family members or others involved in your care
• Made for certain national security or intelligence purposes
• Made to correctional institutions or law enforcement officials in certain circumstances
• Otherwise excluded by law

We will not charge for the first accounting requested within a 12-month period.

We may charge a reasonable fee for additional requests within the same 12-month period. We will notify you of the fee in advance and allow you to modify or withdraw your request.

Right to Receive a Paper Copy

You have the right to receive a paper copy of this Notice at any time, even if you previously agreed to receive it electronically.

Right to Receive Notice of a Breach

You have the right to receive notification following a breach of your unsecured protected health information when notification is required by law.

Right to File a Complaint

You may file a complaint with Warsaw Chiropractic & Wellness Center if you believe your privacy rights have been violated.

Complaints must be submitted in writing to our Privacy Officer.

You may also file a complaint with the Secretary of the United States Department of Health and Human Services through the Office for Civil Rights.

Warsaw Chiropractic & Wellness Center will not retaliate against you, deny treatment, or otherwise penalize you for filing a complaint.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help operate the website, understand website usage, remember preferences, and improve the user experience.

Cookies are small files placed on your device by a website.

Depending on your browser settings, you may be able to:

• Block cookies
• Delete cookies
• Receive a warning before cookies are stored
• Limit certain tracking technologies

Disabling cookies may affect how some portions of the website function.

We may use third-party website analytics or hosting services. Those providers may collect technical information according to their own privacy practices.

Third-Party Websites

Our website may contain links to websites operated by other individuals or organizations.

Warsaw Chiropractic & Wellness Center is not responsible for the privacy, security, content, or practices of third-party websites.

A link to another website does not mean that we endorse or control that website.

You should review the privacy policy of any third-party website before submitting personal information.

Children’s Privacy

Our website is not intended to collect personal information directly from children under 13 without the involvement and consent of a parent or legal guardian.

Parents or legal guardians should contact Warsaw Chiropractic & Wellness Center directly when requesting services or submitting information on behalf of a minor.

Retention of Information

We may retain personal information and protected health information for as long as reasonably necessary to:

• Provide healthcare services
• Maintain health records
• Complete billing and payment activities
• Respond to requests
• Maintain business records
• Meet legal, regulatory, tax, insurance, or contractual obligations
• Resolve disputes
• Enforce agreements
• Protect the rights and safety of our patients, Practice, and others

Medical records will be retained according to applicable federal and state requirements.

Changes to This Policy

Warsaw Chiropractic & Wellness Center may update this Privacy Policy and Notice of Privacy Practices periodically.

Changes will be posted on this webpage with a revised “Last Updated” date.

Material changes may also be communicated through our office or through other appropriate methods.

Your continued use of our website after changes are posted indicates that you acknowledge the updated policy. This does not replace any consent or authorization required by applicable healthcare privacy laws.

Questions, Requests, or Complaints

Questions regarding this Privacy Policy, requests to exercise your privacy rights, or complaints concerning the handling of your information should be directed to:

Privacy Officer

Warsaw Chiropractic & Wellness Center

Phone: 574-268-2727

Website: warsawchiropractic.com

Address: Please contact the clinic or refer to the address displayed on our website

You may also file a HIPAA complaint with the United States Department of Health and Human Services Office for Civil Rights.

You will not be retaliated against, denied treatment, or penalized for filing a complaint.

Effective Date: August 1, 2017

Last Updated: July 28, 2026